Definitely! Being responsive and coming up with immediate solutions is a must, because since we don’t have transactional numbers as high as regular ecommerce websites, every sales opportunity is more than important to us.
Our business partners need to be fast and adapt to the agile work process we run.
We required on-the-go support and problem solving from the partner that we were going to choose. We didn’t want to work with a team that would only do the required minimum at the beginning and then check on our account every once in a while, which usually is the case with third party solutions.
To move forward to working together, we needed to see that our business partners were not only quick and agile to solve our problems, but also competent enough come up with new business ideas for us.